Privacy Policy
Last updated: May 1, 2026
City Of Marysville Payment Portal ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard information you provide when using this payment portal (the "Portal").
1. Information We Collect
We may collect the following types of information when you use the Portal:
- Account Information: Your utility account number, name, and service address used to look up or verify your account.
- Payment Information: Credit/debit card numbers, bank account numbers, and related billing details submitted when making a payment. Payment card data is processed by a PCI-compliant third-party payment processor and is not stored on our servers.
- Contact Information: Email address and phone number, if provided for receipts or notifications.
- Login Credentials: Email address and encrypted password for registered portal accounts.
- Usage Data: IP address, browser type, and pages visited, collected automatically for security and system performance purposes.
2. How We Use Your Information
We use the information collected to:
- Process and record payments to your utility account.
- Send payment confirmations and receipts to the email address you provide.
- Maintain and improve the security and performance of the Portal.
- Comply with applicable laws and regulations.
- Respond to customer service inquiries.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Payment Processors: To complete transaction processing. These processors are bound by their own privacy and security obligations.
- Service Providers: Vendors who assist in operating the Portal, subject to confidentiality agreements.
- Legal Authorities: When required by law, court order, or other legal process.
4. Payment Card Data Security
All payment card transactions are processed through a PCI DSS-compliant payment gateway. Card numbers are tokenized and are not stored in our systems. We use industry-standard SSL/TLS encryption for all data transmitted through the Portal.
5. Cookies and Tracking
The Portal may use session cookies to maintain your login state and preferences. These cookies are temporary and are deleted when you close your browser. We do not use third-party advertising cookies or cross-site tracking technologies.
6. Data Retention
We retain transaction records and account information as required by applicable municipal, state, and federal regulations. Payment method tokens may be retained for scheduled or recurring payments and are deleted upon your request or when no longer needed.
7. Your Rights
You may request access to, correction of, or deletion of personal information we hold about you by contacting us directly. Note that some information may be required to be retained for legal or regulatory compliance purposes.
8. Children's Privacy
This Portal is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Portal after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
City Of Marysville Payment PortalPhone: 360-363-8001